Page: privacy policy

Privacy Policy

At Heights Studio , we understand the importance of protecting the personal information of our customers. This Privacy Policy explains in detail how we collect, use, and protect the personal information of our customers.

Information Collection We collect personal information from our customers when they make a purchase, request information about our products and services, or create an account on our website. The personal information we collect may include, but is not limited to, the customer’s name, email address, mailing address, phone number, payment information, and account login credentials.

We also collect data through the use of our software products and IT services, such as usage data, log files, and error reports. This data is used to improve the performance and functionality of our products and services, troubleshoot issues that may arise, and provide customer support.

Cookies and other tracking technologies: We and our partners use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Information Use The personal information we collect is used to process transactions, provide customer support, and communicate with customers about our products and services. We may also use the information to send promotional materials or special offers to our customers. We will send you e-mails and messages about our products or services, upcoming events, and new features on our website or software products.

We may also share your data with third parties, such as data analytics providers, to better understand our customers, improve our products and services, and tailor our marketing efforts. However, we will always ensure that these third parties are bound by a strict confidentiality agreement and that they handle your data with the same level of care and security as we do. We will not share your data with any other parties without your explicit consent.

Information Protection We take steps to protect the personal information we collect from unauthorized access, use, or disclosure. We use a combination of physical, electronic, and administrative safeguards to protect personal information, including encryption, firewalls, and secure servers. We also use Secure Socket Layer (SSL) technology to encrypt sensitive data such as payment information.

We will retain your data as long as you are an active customer or as long as it is required by law, after which it will be deleted or anonymized.

Changes to this Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website and we will notify you by email.

Contact Us If you have any questions or concerns about our Privacy Policy or the personal information we collect, please contact us at [email protected]. We are committed to protecting the privacy of our customers and will respond to all inquiries as soon as possible.

By using our Service, you agree to the collection and use of information in accordance with this policy.