Refund Policy for Software and IT Services
At Heights Studio , we are committed to providing our customers with high-quality software products and IT services that meet their needs. However, if for any reason you are not completely satisfied with your purchase, we offer a refund within 30 days of the purchase date under the following conditions:
This Refund policy will only apply for Heights Studios Products. Customs Projects and Products Are not included.
Software Products:
- Refunds will be issued for software products that have not been fully activated or registered.
- Refunds will be issued for software products that have been downloaded but not installed.
- Refunds will not be issued for software products that have been fully activated, registered or installed on a device, as we cannot control the usage or the data entered by the user.
- Refunds will not be issued for software products that were purchased more than 30 days ago.
- Refunds will not be issued for software products that were purchased as part of a bundle or package deal.
IT Services:
- Refunds will be issued for IT services that have not been fully rendered, including but not limited to installation, configuration, and troubleshooting services.
- Refunds will be issued for IT services that have been rendered but are not meeting the customer’s needs and expectations
- Refunds will not be issued for IT services that have been fully rendered and consumed.
- Refunds will not be issued for IT services that were purchased more than 30 days ago.
- Refunds will not be issued for IT services that were purchased as part of a bundle or package deal.
To request a refund, please contact our customer support team at contact@heightsstudio.org with your purchase information and a detailed explanation of why you are requesting a refund. Our team will review your request and, if approved, process the refund within 5-7 business days.
Please note that all refunds will be issued to the original payment method used for the purchase.
If you have any questions or concerns about our refund policy, please contact us at contact@heightsstudio.org. We are dedicated to providing the best software products and IT services to our customers, and we are always happy to help.
